Refund Policy

This page explains the terms, limitations and procedures regarding refund requests for services provided by SkopjeCloud.

Refund Policy

SkopjeCloud aims to provide full transparency regarding refunds. Refund requests are evaluated based on the nature of the service and its usage stage.

1. Refund eligibility

A refund may be requested within 7 days from the purchase date, depending on the type of service and its activation status.

2. Non‑refundable services

The following services are generally not eligible for a refund:

Activated and delivered VPS plans
Domain names and similar registrations
Services that have been used or configured on demand

3. Request requirements

Any refund request must be submitted clearly through the official email and must contain sufficient information to identify the order.

4. Review process

Each request is reviewed individually. SkopjeCloud reserves the right to approve or deny the request based on the service status and operational conditions.

5. Processing time

If approved, the refund is processed within a few business days. The time it takes for the amount to be reflected may depend on the payment method used.

6. Contact

For questions or requests regarding refunds, you can contact us at: info@skopjecloud.com

This Refund Policy aims to maintain a fair balance between customer fairness and the technical nature of the services provided. We recommend contacting us before ordering if you have any doubts about a specific service.